Returns & Exchanges
At bikes.com.au, we want to ensure you are completely satisfied with your cycling gear, offering a 30-day return window for items in original, unused condition. Our goal is to get you back on the road with the right equipment as quickly as possible.
Initiate Your Return
Log into your account or visit our online returns portal with your order number and email address to select the items you wish to return.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags, manuals, and protective materials are included to prevent damage during transit.
Ship to Warehouse
Affix the provided shipping label to your parcel and drop it off at any authorized courier location or Australia Post outlet.
Inspection and Refund
Once our technicians verify the condition of the returned bike or accessory, we will process your refund or exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing